Shipping policy
Where do you ship to?
We currently offer shipping to:
- United States
- Canada
- Singapore
- South Korea
- Germany
- Belgium
- Denmark
- France
- Italy
- Netherlands
- Norway
- Sweden
- Australia
- New Zealand
What are your shipping rates?
United States
- $9 USD Flat Rate Tracked Shipping
- Free Shipping over $125 USD
Canada
- $35 CAD Flat Rate Tracked Shipping
International
- $40 USD Flat Rate Shipping
Please Note: All taxes / duties / tariffs are included within the price you pay when checking out from our online store so there are no surprises when your order arrives.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at hello@nottinghamembroidery.com with your name and order number, and we will look into it for you.
My order arrived and the contents are damaged. What do I do?
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@nottinghamembroidery.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please contact us at hello@nottinghamembroidery.com.
Last updated: March 17, 2024