We're here to answer all your questions about our embroidery services. Whether you're curious about our process, turnaround times, or customization options, we've got you covered. Browse our FAQs to learn more about what we offer and how we can help bring your embroidery vision to life.
How can I order custom embroidery?
To submit a custom inquiry, click here. We love helping you create personalized keepsakes for your loved ones and working with businesses to showcase their branding. Have an idea and want to know if we can create it? Feel free to send us an email at firstname.lastname@example.org and let's chat!
How should I care for my embroidered items?
We recommend turning your garments inside out to protect the stitching. Follow the washing and drying instructions on the tag from the manufacturer.
How soon will I receive my order?
Our current turnaround time is typically two weeks, however, we are happy to help if you have a more urgent need - just ask! Please note, this does not include shipping time, but you may select expedited shipping upon checkout if needed.
Do you offer items other than what is listed on the website?
Yes, if you do not see something on the site, chances are it is already on the way or we can get it! This includes products and also specialty thread colors. Please don’t hesitate to reach out with any questions!
Do you embroider personal items?
Yes, If we can hoop - it we can stitch it! Please email at email@example.com us with a picture of your item(s) and we will chat through options.
Do you accept returns?
Due to the nature of personalized goods, all sales on items are final. We ask that you please make sure to carefully proofread all spelling and order details before checking out.
Do you offer local pickup?
Yes, local porch pickup is available at our new location in Chesterton, IN. Please select local pick up when in the checkout process and information will be emailed to you when your order is completed.
Where is your store located?
Our shop is located at:
What are your store hours?
Our shop is open Tuesday through Friday from 9am to 4pm. We will be available on Mondays by appointment only.
Send us a message if you have any questions.